Questions travellers ask us

Your driver will meet you at the designated airport pickup area at Punta Cana International Airport (PUJ) with a sign displaying your name. We send you the specific meeting details together with your reservation confirmation, and you can message us on WhatsApp the moment you land if anything is unclear.

Your driver will meet you at the designated airport pickup area at Las Américas International Airport (SDQ) with a sign displaying your name. The specific meeting details are sent with your reservation confirmation, and we are reachable on WhatsApp as soon as you land.

We monitor the flight information you send us, so if your arrival time changes we can help coordinate your pickup around it. A normal airline delay does not cancel your reservation. This is exactly why we ask for your airline and flight number when you request a quote — it is the detail that stops you being left waiting.

Private. The vehicle is yours alone, you leave when your group is ready, and you go straight to your destination with no stops at other hotels.

Yes, and we recommend it. Booking the return at the same time means you already know your pickup time for your departing flight, and you are not arranging transport on the last day of your trip. Choose "Round trip" when you request your quote.

We have two categories: a Private Vehicle for up to 6 passengers and a Group Vehicle for up to 14 passengers. If there are 15 or more of you, we still handle it with a custom quote. Tell us your numbers and how much luggage you have and we will assign the right vehicle.

Child seats are available upon request. Let us know when you request your quote — there is a field for it on the form — and we will arrange it with your reservation.

Yes. We pick up from hotels, resorts, villas and apartments across Punta Cana, Bávaro, Cap Cana, Uvero Alto, Macao, La Romana and beyond. We just need the hotel name and a time.

We work mainly from Punta Cana (PUJ) and Santo Domingo (SDQ) airports to Punta Cana, Bávaro, Cap Cana, Uvero Alto, Macao, La Romana, Bayahíbe, Miches, Juan Dolio, Boca Chica, Santo Domingo. If your destination is not listed, ask us anyway.

Request a quote through the form or on WhatsApp with your trip details. We reply with your price, and your reservation is confirmed once we receive the 30% deposit and issue your confirmation. Submitting the form requests a quote — it does not confirm anything yet.

No. A 30% deposit confirms your reservation and the remaining 70% is generally paid on arrival where applicable. You never need to create an account.

We accept Card and Cash.

Yes, and it is the fastest way. Message +1 (809) 814-6357 with your flight, hotel and number of passengers. The form on this site works too — it reaches the same place.

The earlier the better, especially in high season and around long weekends. That said, if you have already landed and need a ride today, message us anyway.

Daily, 7:00 AM – 10:00 PM. You can send a request at any time — messages outside those hours are answered the next morning.

We handle enquiries in English and Spanish. Write to us in whichever you prefer.

What each tour includes varies by departure, season and the operator on the day. Message us with your date and we will confirm exactly what is included, the timing and the pickup details before you reserve anything.

Yes. The tour prices shown on this site are per person and are "from" prices. Your final price depends on the date, your group size and the option you choose.

Yes, and most people do. Arranging everything with one company means you are not re-explaining your plans or negotiating transport several times during your trip.

You can cancel more than 48 hours before your service and receive a refund of what you paid. Within 48 hours, the 30% deposit becomes non-refundable. Airline cancellations are handled separately. The full policy is on our cancellation page.

Light rain or normal tropical weather does not automatically cancel an activity. If we or the operating partner cancel because conditions are unsafe, you are offered rescheduling, an alternative of comparable value, or a refund for the cancelled service. You do not lose your payment when we cancel.