Terms & conditions

These terms apply to the use of this website and to transportation and tour services arranged by GO DR TOURS. By requesting a quote or confirming a reservation you accept them.

The information on this website is provided to help you plan your trip. Prices, availability, routes and tour details can change, and the price that applies to you is the one we confirm in writing when we respond to your request.

Submitting a form or sending a message requests a quote. It is not a reservation and it does not hold a vehicle or a tour place.

Quotes are based on the information you provide. If the details change — passenger numbers, luggage, destination, date or time — the price may change.

A reservation is confirmed once we have received the required 30% deposit and issued your confirmation. Until both have happened, no vehicle or tour place is held for you.

The remaining 70% is due according to the arrangements provided with your reservation, and where applicable may be paid on arrival.

We accept Card and Cash. Prices are quoted in USD unless we state otherwise.

Where a third-party payment processor is used, its processing charges may be non-refundable.

You are responsible for giving us correct travel information: your airline and flight number, arrival date and time, hotel or destination address, number of passengers, and the amount of luggage you are carrying.

We cannot be responsible for a missed pickup caused by information that was incorrect or incomplete when you gave it to us.

We monitor the flight information you provide so we can help coordinate your pickup if your arrival time changes. This depends on you giving us the correct airline and flight number.

Flight monitoring is a service we provide to help your arrival go smoothly. It is not a guarantee against every possible disruption outside our control.

Vehicles are assigned according to the number of passengers and the luggage you tell us about. Our categories are a Private Vehicle for up to 6 passengers and a Group Vehicle for up to 14 passengers. Groups of 15 or more are arranged as a custom quote.

If more passengers or significantly more luggage arrive than were declared, the assigned vehicle may not be able to carry them, and an additional vehicle or charge may be necessary.

Child seats are available upon request and must be requested in advance so they can be arranged with your reservation.

You remain responsible for deciding whether a seat is suitable for your child and for their supervision during the journey.

Some tours and activities are operated by independent third-party providers. Where that is the case, the provider is responsible for operating the activity, and their own operating conditions and safety rules apply.

We will tell you before payment if a specific activity carries conditions stricter than our standard terms.

Contact us as early as possible to change a pickup time, flight, hotel or travel date. Changes are subject to vehicle, driver, tour and supplier availability. Wherever practical we will accommodate a reasonable change rather than asking you to cancel and rebook.

Cancellations and refunds are governed by our cancellation and refund policy, which forms part of these terms. In summary: cancelling more than 48 hours before your service may be refunded; within 48 hours the 30% deposit is non-refundable.

Light rain or normal tropical weather does not automatically qualify an activity for cancellation.

Where weather, road conditions, civil disruption or other events outside our reasonable control prevent a service from being provided safely, we will offer rescheduling, an alternative of comparable value, or a refund for the affected service.

For everyone’s safety, drivers may decline to carry passengers whose behaviour presents a risk to the vehicle, the driver or other passengers. You are responsible for damage caused to a vehicle by you or your party.

We provide our services with reasonable care and skill. To the extent permitted by applicable law, our liability in connection with a booking is limited to the amount you paid for the affected service.

Nothing in these terms limits any liability that cannot lawfully be limited.

If you believe you have been charged incorrectly, contact us first. Most billing questions are resolved faster directly than through a card dispute, and we would rather fix a genuine error than argue about it.

These terms are governed by the laws of the Dominican Republic, where our services are operated.